Where We Are Kreating Everything With Just Love!

FAQ's

Popular Asked Questions:

Account Issues

I forgot the password to my account

Please click here to take you to our forgot password page!

Please click here to take you to our account issues page!

Customization Questions

Can you customize an item?

Yes, most items are able to be customized. If it is customizable an option will appear under the item for you to fill out and customize to your liking!

If you do not see the customization option it usually means that it is not customizable. However, if you are really in love with the item and you would only like a small customization you can always fill out the contact us form here and ask if we are willing to customize it for you! One of our customer service representatives will gladly respond back, letting you know if we are able to customize it to your liking!  

Yes! If we have a size option for the item it will be within the customization options!

If you do not see the size you are looking for please do not hesitate to fill out a contact us form here and ask us if we could make it in the size you are looking for!

Yes! All color options will be listed under the customization options for the item!

If you do not see the option to change color it means we cannot change the color on this item.

However, if you really like the item and would like a small color change please fill out a contact us form here and a representative will respond letting you know if we can make this change!

Yes! You can change the placement of items under the customization options for the item!

If you do not see a customization option for placement changes that means the placement of the items cannot be changed!

However, most the time we are willing to make small changes on placements! If you are wanting to inquire about a placement change please fill out a contact us form here and a representative will get back to your inquiry!

How to care for gifts

Can you put mugs in the dishwasher?

Please No! We ask that you do not place mugs in the dishwasher as it will wear away the images!

We ask you instead hand wash them with a mild soap and warm water!

Please No! We ask that you do not put any drinkware that you buy from us in the dishwasher! The dishwasher can be harsh sometimes and wear the images away!

We ask that you please hand was items with a mild soap and warm water!

Please No! We ask that you do not use your dishwasher to wash cutting boards!

We ask that you please hand wash them with warm soap and water to preserve images on them!

Yes! You can place all clothing items in the wash machine!

We just ask that you wash them with a mild detergent and dry them on normal or low heat! 

Issue Regarding Your Purchased Items

My item arrived broken

We are so sorry your item arrived broken!

Please contact us here and we will get your issue resolved!

We are so sorry your item says it arrived but it did not!

Please contact us here and we will get your issue resolved!

We are so sorry your item is lost in shipping

Please contact us here and we will get your issue resolved!

We are so sorry we made a mistake and sent you the wrong item!

Please contact us here and we will get your issue resolved!

We are so sorry we made a mistake and your item is not customized how you wanted!

Please contact us here and we will get your issue resolved!

Pricing Questions

Do you offer deals

Yes! We offer numerous deals daily and weekly! You can check out our deals on our homepage!

You can also click here and it will take you to our deals page where it has every sale listed going on!

Yes, if you check out our deals on our homepage there are numerous deals and discounts listed!

You can also just click here and it will take you to our deals page where you can find our latest discounts!

Yes! We have a lot of sales! If you check out our deals page it will list all of our ongoing sales!

Just click here and it will take you to the following sales we have listed!

Yes! From time to time we will have items go on clearance! All clearance items will be listed on our deals page!

Just click here to take you to our deals page!

Shipping Questions

How long will it take for my item to be shipped

All items will be shipped within 3 days from when the purchase was made!

Unless the purchase is a big purchase or the purchase requires a lot of fine details! If this is the case you will get an email from us that will let you know an estimated time for your items to be shipped! 

Yes! All items purchased will come with a tracking number!

If you have any issues or did not receive a tracking number please fill out a contact us form here!

We offer standard shipping on all items! 

We are very sorry that your item has not arrived!

Please fill out a contact us form here and we will get your issues resolved for you!

We Are Not Perfect & Make Mistakes! See A Bug, Typo or Issue on our Site

See A Bug or Typo

Please click here to take you to our found a Bug or Typo page!

Please click here to take you to our found a Problem with something on your site page!